Refund policy

Returns & Refunds Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To request a return, please contact us at posturevibepro@gmail.com before sending any item back. Once your return request has been reviewed and accepted, we will provide you with the appropriate return instructions and return address.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

To help us process your request, please include your order number and, where relevant, photos or videos showing any issue with the product.

Return Eligibility

Returned items should be sent back in their original condition, with all accessories and components included where reasonably possible.

Customers may inspect and handle a product as reasonably necessary to determine its nature, characteristics, and functioning. Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

Certain products may be excluded from returns where permitted by law, including personalized products, perishable goods, and certain hygiene-sensitive products once opened.

Please contact us if you are unsure whether your item is eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at posturevibepro@gmail.com with your order number and photos or videos showing the issue.

We will review your request and, where appropriate, offer a replacement, refund, or another suitable solution at no additional cost to you.

Lost or Undelivered Orders

If your tracking information indicates that your order may have been lost or if your order has not arrived within the expected delivery period, please contact us at posturevibepro@gmail.com.

We will investigate the shipment and provide an appropriate solution where the package is confirmed to be lost or otherwise covered by applicable consumer protection laws.

Exchanges

If you would like a different item, please contact us first.

Where an exchange is available, we will provide the appropriate instructions. In some cases, the simplest option may be to return the original item and place a new order after the return has been accepted.

European Union – 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without having to provide a reason, subject to the exceptions and conditions provided by applicable consumer protection law.

To exercise your right of withdrawal, contact us at posturevibepro@gmail.com with a clear statement that you wish to withdraw from your purchase.

After notifying us, you must return the goods within the period required by applicable law. We will provide you with the necessary return instructions.

Your statutory consumer rights are not affected by this Returns & Refunds Policy.

Return Shipping

Please contact us before returning an item so that we can provide the correct return instructions and address.

For returns based solely on a change of mind, return shipping costs may be the customer's responsibility where permitted by applicable law.

If the product is defective, damaged, incorrect, or otherwise does not conform to your order, we will handle return costs as required by applicable law.

Refunds

Once your return has been received and reviewed, we will notify you regarding your refund.

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Where a statutory right of withdrawal applies, refunds will be processed within the timeframe required by applicable law. We may be entitled to withhold reimbursement until we have received the goods back or you have provided evidence that they have been returned, where permitted by law.

If you believe there is an issue with a refund, please contact us at posturevibepro@gmail.com.